FAQ

Sure! Off to Neverland Travel® is a Texas limited liability company specializing in selling Disney travel products. We are also a full service travel agency that can handle any and all your travel desires. Our owners have been involved in the travel industry for over 15 years. For more information on our company, click here.

We will help you in all aspects of your vacation. From planning the right destination all the way to following up with you after the trip to make sure that all went well, we never stop working! We can help with dining arrangements, tours, tips, and general questions in regards to making your vacation all it can be.

Typically, our answer comes in just a few hours. We promise, though, to have your quote to you within one business day. If you don’t receive your quote by then, simply reply to the email you received after submitting your request and let us know!

Usually, our suppliers will allow us to collect a small deposit from you to secure the reservation. Then as we get closer to your trip, the supplier will need the final payment.

We will let you know at the time of booking when your final payment will be. We are glad to set up any payment schedule you’d like.

Absolutely! We will advise you on how to transfer your reservation to us, and we’ll get started planning your dream vacation. (Please note: This offer only applies to reservations booked directly with Disney. Out of professional courtesy, we will not transfer a reservation from another travel agency.)

We accept all major credit/debit cards and money orders. We do not accept personal checks. In most cases, the supplier will run the charge to your credit/debit card.

Due to the way our company processes requests, it is much faster for you to input your request in one of our quote request forms. You can do that by clicking here.

Alternatively, you can call our main office at 817-886-0983. We will take down your information and pass it along to one of our Magic Makers®.

Off to Neverland Travel® rarely charges any change or cancellation fees. If any change/cancellation fees apply, you will be notified of them prior to booking with us.

Please note that the supplier’s change and cancel policies (which are different than Off to Neverland Travel’s® policies) will still apply. These vary by supplier. Your personal Magic Maker® will be glad to answer any questions you have.

While there are a few cases where we might choose to price match, on average, we choose not to match prices. Usually, in order for another agency to offer a lower price, they are either:

1. Cutting into their own hard-earned commission
2. Not revealing to you the taxes/fees/other charged of the reservation that you will wind up having to pay
3. They have a special group rate on that particular sailing
4. OR a combination of any of the above

We work very hard at making your vacation dreams come true, and as professionals, we deserve to be paid for our time. We welcome you to ask about any lower rate you’ve found, and if it is a public offering, we will gladly match it. If the price is lower due to one of the reasons above, we will not be able to match.

We also ask that in choosing between prices, you consider that our agency offers many levels of service that are not often matched at other, sometimes lower-priced agencies.

In MOST cases, we will be able to lower the rate for you, and thus, save you money on your vacation. This is especially true with Walt Disney World® Resort Vacations.

Also, please note that changing some packages may incur a small fee from the supplier.

We recommend that you purchase a travel protection plan to help protect you and your travel investment against the unexpected. In today’s changing travel environment, it’s important to protect your trip investment so you can relax and enjoy your trip. Unforeseen events such as flight delays, baggage loss or even an unexpected sickness or injury could impact your travel plans.

Ask your Magic Maker® about insurance rates and plans for your vacation!

In the state of Texas, no official license is needed, however, we are registered with the state as a limited liability company. We are also properly insured.

We are also required to register with some states:

• California: CST #2090317-40 (Registration as a seller of travel in California does not constitute the state’s approval.)
• Florida: Fla. Seller of Travel Ref. No. ST37203

We are also members of IATAN (International Airlines Travel Agents Network).