Special Needs
The Disneyland® Resort is a vacation destination unlike any other. Here, magic abounds in a wealth of experiences sure to delight, entertain, enlighten and astound. The opportunities for fun are as unlimited as your imagination. There is truly something for everyone whether you walk or ride through the happiest place on earth!
Renting Wheelchairs and ECV's
A limited number of standard wheelchairs* and Electric Convenience Vehicles (ECVs)* are available to rent on a first-come, first-served basis. The rental locations are just inside each Main Entrance. For registered Guests staying at the Hotels of the Disneyland Resort, standard wheelchair rentals are available at the Bell Desk. Guests may also bring their own wheelchair or ECV while visiting the Disneyland® Resort as it can accommodate common manual and motorized wheelchairs.
*Rental fee and refundable deposit apply. ECVs cannot be accommodated on most attractions. Guests must be at least 18 years of age to rent and/or operate an ECV. Deposit is refundable only when the wheelchair or ECV and ECV key are returned to the rental location on the same day.
Parade Viewing
Most entertainment and recreation areas offer viewing for Guests using wheelchairs and Electric Convenience Vehicles (ECVs). In Disneyland® Park, there are several areas along the parade route, as well as various show areas, offer designated viewing for Guests using wheelchairs. Please refer to the park guide map for viewing locations or ask a Cast Member for assistance. At Disney’s California Adventure® Park, all areas along the Performance Corridor are accessible to Guests using wheelchairs and Electric Convenience Vehicles (ECVs).
Attractions
Several attractions at Disneyland® Park are accessible to all Guests via the standard queue; however, methods of accessibility and boarding procedures vary from attraction to attraction. Certain attractions require Guests to transfer from their wheelchairs to a ride system either by themselves or with the assistance of a member of their party. Disneyland® Resort hosts and hostesses are not permitted to physically assist Guests in transferring from their wheelchairs.
Some attractions at Disneyland® Park cannot accommodate Guests using wheelchairs and ECVs in the standard queue. These attractions have auxiliary entrances, intended to offer Guests using wheelchairs a more convenient entrance to the attraction. Auxiliary entrances are not intended to bypass waiting in line. There may be a waiting period before boarding, and wait times will vary depending on the attraction. Some attraction queues at Disneyland® Park cannot accommodate Guests using wheelchairs. If the instructions listed are to use an entrance other than the standard queue, up to six (6) Guests, which must include the Guest using the mobility device, may use the alternate entrance. Entrances are marked with the wheelchair symbol. Some of these attractions include:
- Indiana Jones™ Adventure
- Jungle Cruise
- Splash Mountain
- Alice in Wonderland
- Casey Jr. Circus Train
- Dumbo the Flying Elephant
- “it’s a small world”
- Mad Tea Party
- Matterhorn Bobsleds (Start out in the standard queue, then proceed through the marked entrance before entering the shaded loading zone.)
- Mr. Toad’s Wild Ride
- Peter Pan’s Flight
- Pinocchio’s Daring Journey
- Snow White’s Scary Adventures
- Storybook Land Canal Boats
- Big Thunder Mountain Railroad
- Mark Twain Riverboat
- Pirates of the Caribbean (Accessible entrance located next to the Blue Bayou restaurant.)
- Astro Orbitor (ECV's only, manual wheelchairs can navigate the standard queue.)
- Disneyland® Monorail (Use the elevator located next to the Winner's Circle.)
- Space Mountain (Enter through the exit. There may be a waiting line area for guests using wheelchairs located across from the Space Mountain ride photo store. Get in line and a Cast Member will assist you.)
Some attractions allow guests to stay in their wheelchair. Some of the rides may include:
- Jungle Cruise
- The Many Adventures of Winnie the Pooh
- “it’s a small world”
- Buzz Lightyear Astro Blasters
- Monsters Inc. Mike & Sulley to the Rescue!
The Disneyland® Resort offers two main parking locations:
- Mickey & Friends Parking Structure: Six-level parking structure located on Disneyland Drive. Guests follow a pedestrian walkway to escalators leading to the tram boarding area. Guests using wheelchairs may use the elevator located at the southeast corner of the building, closest to the escalators.
- Timon Parking Lot: Located at the intersection of Harbor Blvd. and Disney Way. A walkway connects the Timon Parking Lot and the Main Entry Plaza that lies between Disneyland® Park, Disney’s California Adventure® Park and the Downtown Disney® District.
The Disneyland® Monorail is accesible as well as most transportation to and from the Disneyland® Resort. Please let you travel consultant know if you need to request accessible transportation to or from the Disneyland® Resort.
Shopping and Dining
All stores are accessible to Guests using wheelchairs and Electric Convenience Vehicles (ECVs).
Dining locations and snack areas throughout the Disneyland® Resort, as well as Hotel lounges, are accessible to Guests using wheelchairs. At Counter Service locations in Disneyland® Park that have narrow queues formed by railings, we suggest that a member of the party order and transport the food or contact a Cast Member for assistance.
The following locations have special access instructions.
Disneyland® Park:
- Frontierland: The Golden Horseshoe is accessible via a boardwalk near Pioneer Mercantile.
- Main Street, U.S.A.: The Plaza Inn is accessible via ramps, off the patio, to the left of the entrance.
- New Orleans Square: At the Blue Bayou Restaurant, a Cast Member will seat wheelchairs and ECV's via a seperate entrance. Let the Cast Member know that you have a wheelchair or ECV in your party when you check-in.
- Tomorrowland: “Club Buzz—Lightyear’s Above the Rest” is accessible via ramps on the south side of the restaurant and at the center of the dance floor.
Disneyland® Hotel:
- Hook’s Pointe is accessible via a lift. Let the Cast Member know that you have a wheelchair or ECV in your party when you check-in.
Restrooms
Most rest rooms throughout the Disneyland® Resort have facilities designed for use by Guests using wheelchairs and Electric Convenience Vehicles (ECVs).
For Guests requiring the assistance of a companion, rest rooms may be found in these locations: Disneyland® Park:
- Main Street, U.S.A.: (northeast end): inside First Aid Main Street, U.S.A.: outside Plaza
- Gardens Stage (left of Sleeping Beauty Castle)
- Golden State: First Aid facility located next to Mission
- Tortilla Factory “a bug’s land”: outside Flik’s Flyers
- Facilities are located in the lobby of each Hotel tower.
- At the Disneyland® Hotel, facilities are also located in the Convention Center lobby, near Granville’s Steak House.
Service animals are welcome in most locations throughout the Disneyland® Resort; however, all service animals must remain on a leash or harness at all times. Service animals can be accommodated on all courtesy vans and trams. Cast Members are not permitted to handle service animals. Attractions at the Disneyland® Resort are accessible to all Guests with Service Animals via the standard queue.
Due to the nature of the experience, service animals are not permitted on the following attractions:
Disneyland® Park:
- Big Thunder Mountain Railroad
- Gadget’s Go Coaster
- Goofy’s Bounce House
- Indiana Jones™ Adventure
- Matterhorn Bobsleds
- Space Mountain
- Splash Mountain
- Star Tours
- California Screamin’
- Grizzly River Run
- Jumpin’ Jellyfish
- Maliboomer
- Mulholland Madness
- Orange Stinger
- Soarin’ Over California
- The Twilight Zone Tower of Terror™**
- Tuck and Roll’s Drive ‘Em Buggies
Service animals may accompany Guests in all areas of the Hotels of the Disneyland® Resort. They must remain on a leash or harness, except while in guest rooms.
**Copyright Disney/CBS, Inc. The Twilight Zone® is a registered trademark of CBS, Inc., and is used with permission pursuant to a license from CBS, Inc.
First Aid
These locations offer assistance with medical needs and provide a place to store medications requiring refrigeration.
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Disneyland® Park: Located on the northeast end of Main Street, U.S.A., next to Main Street Photo Supply
Disney’s California Adventure® Park: Located in the Golden State, next to the Mission Tortilla Factory.
Information Centers
Information Centers provide a variety of services, including general information, ticket information, park guide maps,
entertainment schedules and information about services for Guests with disabilities.
Information Centers may be found at these locations:
Main Entry Plaza
- East Information Center
- West Information Center
- Central Plaza Information Board
- City Hall (accessible via a ramp located to the right of the building)
- Guest Relations Lobby
- Sunshine Plaza Information Booth
- Concierge Desks
Some Guests may be concerned that they do not have the stamina to wait in the queues. We suggest these Guests consider using a wheelchair or Electric Convenience Vehicle (ECV), as the distance between attractions is often greater than the length of the queues. There are a number of attractions that offer Disney’s FASTPASS® service. This service saves your space in line and allows you to spend less time waiting.
*Contact your travel consultant for questions and details regarding renting a wheelchair or an ECV.
Visual Disabilities
Braille Guides
Braille guidebooks are available for each Theme Park and include attraction, restaurant and store descriptions.
The Disneyland® Park Braille Guidebook is available in City Hall on Main Street, U.S.A. The Disney’s California Adventure® Park Braille Guidebook is available in the Guest Relations Lobby, located to the left after passing through the Main Entrance. A $20.00 refundable* deposit is required at both locations.
Audio Tape Tours
An audio tape tour is available for each theme park. The tapes provide Guests with a sense of direction and a brief description of selected attractions. At &Disneyland® Park, tapes and tape players are available in City Hall on Main Street, U.S.A. At Disney’s California Adventure® Park, tapes and tape players are available in the Guest Relations Lobby, located to the left after passing through the Main Entrance. A $20.00 refundable* deposit is required at both locations.
*Refundable only when the tape and tape player are returned to City Hall on the same day.
Hearing Disabilities
Assistive Listening Systems
Assistive Listening Systems utilize a lightweight wireless device that receives an infrared signal (an invisible beam of light) from overhead transmitters at certain locations in order to amplify sound. These are recommended for Guests with mild to moderate hearing loss. Check your park map for attractions that use this technology. You can obtain at City Hall in the Disneyland® Park or the Guest Relations Lobby of Disney's California Adventure®. A $20.00 refundable* deposit is required.
*Refundable only when receiver is returned to the rental location on the same day.
Reflective Captioning
Reflective captioning is available at several theater-type attractions. This innovative technology utilizes a light-emitting diode (LED display) to project desired captions onto an acrylic panel in front of the user. This system is in operation at the following locations (indicated by [RC] under Attraction Listings on your park map or in the Guidebook for Guests with Disabilities.). To utilize the system, please contact a Cast Member at the location.
Handheld Captioning
This new portable captioning system uses a wireless handheld receiver to display text in locations where fixed captioning systems are impractical, such as moving attractions. Receivers are available at City Hall in Disneyland® Park and requires a $100 refundable deposit (must return item on the same day for refund). Handheld Captioning is currently being tested at the following locations:
- Buzz Lightyear Astro Blasters
- Disneyland® Railroad
- Enchanted Tiki Room
- Haunted Mansion
- “it’s a small world”
- Pirates of the Caribbean
- The Many Adventures of Winnie the Pooh
Video Captioning
Caption-ready monitors are available in the Preshow area at selected attractions. These monitors are designated by a "CC" and can only be activated by remote control.
Written Aids
Guest Assistance Packets containing attraction dialogue and narration, flashlight, pencil and paper are available for several attractions and shows. Please inquire about availability prior to experiencing an attraction or show. To obtain a complete listing of available written aids, please visit:
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&Disneyland® Park: City Hall on Main Street, U.S.A., or the Central Plaza.
&Disney’s California Adventure® Park: Guest Relations Lobby.
Telephones
All Disneyland® Resort phones can be amplified by pushing the "#" key or by using a separate volume button found on the phone. Pay phones equipped with a Text Typewriter (TTY) are available throughout the Disneyland® Resort.
Sign Language Interpretation
If requested at least one week in advance, the Disneyland® Resort can provide American Sign Language interpretation at the following shows and attractions*:
Disneyland® Park
- Aladdin & Jasmine’s
- Storytale Adventures
- Classic Princess Storytelling
- Fantasmic!
- Fantasyland Theatre
- Jungle Cruise
- Mark Twain Riverboat
- Sailing Ship Columbia
- Storybook Land Canal Boats
- Sword in the Stone Ceremony
- The Golden Horseshoe Stage
- Animation Academy (Disney Animation)
- Hyperion Theater
- Playhouse Disney—Live on Stage!
- Turtle Talk with Crush (Disney Animation)
*Please note that not all shows and attractions operate daily. All locations cannot be interpreted in a single day.
